With regards to all non-customized products, all sales are final once the purchased items are released by Timbers Sawdust ["We"] to the shipping company or the customer. With regards to customized, special-order, and custom-made products, all sales are final once the product has entered the manufacturing process. We are not responsible for any damage to the products once released. If a purchased product becomes damaged en route, the customer will likely find that making an insurance claim with the shipping company, then contacting us to reorder the item, has the best potential for a satisfactory resolution. Our goal is to make you happy with your purchase, so please communicate with us so we can solve any issues together. In all cases, the final decision for remedy is at the sole discretion of Timbers Sawdust. In order to keep prices low and maintain inventory control, all sales are final at time of purchase for any bulk-order items. Good communication is the best tool for resolution. We will gladly accept the return of products for repair or exchange for like item, at the sole discretion of Timbers Sawdust, which, at the sole discretion of Timbers Sawdust, have been determined to be defective due to defects in manufacturing and/or workmanship. You, the purchaser, are responsible for any and all shipping costs to return the damaged/defective product(s) to us. Timbers Sawdust is responsible for the shipping costs to send the repaired/replaced product back to you. Fulfillment mistakes that may be made, which result in the shipment of incorrect products to you, will also be accepted for return. In this event, Timbers Sawdust will provide you with a shipping label, at no charge, to return the affected product(s) to us. All other costs incurred to produce return shipment of the affected product(s) is solely the responsibility of you, the purchaser.